We found Richard and his team to be excellent problem solvers. They were continually looking for a better and often less expensive means to tackle complexity. The attention to detail and craftsmanship was exceptional. True professionals who consistently delivered above and beyond our expectation.

I can honestly say that we had a lot of fun throughout our experience and it was an absolute pleasure working with Richard and his team.

Having never planned and built a new home before, we were quite apprehensive about the entire process, but Richard Best and his team time after time put our minds at ease.

We hold Richard and every one of his team in the highest regard because of their complete knowledge and skill, and the very highest level of commitment and honesty.

Choosing Richard Best to build our home was one of the best decisions we have ever made. Richard and his team delivered the home of our dreams and the entire experience was an absolute delight. It takes a lot to deliver this kind of result and RBCH brought it all to our project: great people, a well-refined system of planning and process management, excellent communication, a 100% commitment to client satisfaction and, most important of all, complete integrity. RBCH has a tremendous reputation, and it is well deserved.

Six years later...every day in our custom home validates our choice of Richard Best as our builder. From our initial handshake seven years ago through the planning and execution process, the care, commitment and craftsmanship of his team exceeded our expectations.

We could not have chosen a better builder than RBCH. Their process, service, and above all their integrity exceeded our high standards at every turn. It was a pleasure from start to finish, and we are so happy with our family home.

When my wife and I began considering what to do with our vacation home in Palmetto Bluff, we struggled with whether to renovate the existing house or tear it down and start over. Richard spent a great deal of time walking us through both options, and from the very beginning, we felt he was giving us honest advice based on what was best for our family—not what was best for him. That trust ultimately gave us the confidence to demolish the existing home and build something new.

I have spent my career in commercial real estate development, have built many commercial properties, and this was also the third custom home my wife and I have built. With that experience, I can honestly say I have never worked with a builder who was as honest, transparent, and easy to work with as Richard Best Custom Homes. Building a custom home from another state could have been incredibly stressful, but Richard and his team made the process enjoyable. Communication was excellent, we always knew where things stood, and when the inevitable challenges came up, they were handled openly and honestly. Most importantly, we always felt that Richard genuinely cared about our home and our family.

Today, we have a home in Palmetto Bluff that our family absolutely loves and where we look forward to making memories for many years to come. We are incredibly grateful to Richard and his entire team for helping us create it.

If we had to do it all over again, there is no question who we would choose to build our home.

When your last name is Best, you really only have two choices. You either live up to it or you don't. Richard Best has spent his career earning that name and he takes it very seriously.

Brannon and I give Richard Best Custom Homes the highest recommendation. Building a multimillion-dollar home from out of town can feel overwhelming. You're making one of the largest financial and emotional investments of your life while placing an incredible amount of trust in people you don't yet know. Looking back on our experience, I can confidently say we could not have chosen a better partner.

Like most people building in Palmetto Bluff, we asked our realtor, Jeff Quinn, for recommendations. Richard was on his short list, but at the time he wasn't accepting new projects. We moved forward with our architect, began the design process, and several months later reached out again. Fortunately for us, Richard's schedule had opened.

Richard was the first and only builder we interviewed. Within the first meeting, it was obvious this organization operated differently. Richard's attention to detail, his organizational systems, and the clarity of his process immediately set him apart. Every member of his team has a clearly defined role, understands exactly what they are accountable for, and works together seamlessly.

He walked us through every phase of the process, including how communication would work, what we should expect each week, how budgeting would be managed, and how involved his team would be from start to finish. He even provided a detailed binder of previous projects so we could begin building a realistic budget before construction ever started.

One of the things I appreciated most was Richard's insistence on becoming involved during the architectural phase. He made it very clear that he would not take on a project after the plans were complete. At first I didn't fully understand, but today, I do. His input, expertise, and experience helped us greatly during the planning process.

No matter how talented your architect is, drawings cannot anticipate everything that happens once construction begins. There are countless decisions, adjustments, and refinements that only become apparent when you are standing in the space. Because Richard and his team had been involved from the beginning, those conversations became collaborative instead of stressful. We met with Richard and our architect several times before plans were ever submitted, and those meetings proved invaluable.

Budget management is another area where Richard Best Custom Homes excels. Their estimating process is unlike anything I have ever experienced. Every outlet, every finish, and every detail is thoughtfully priced. It takes an incredible amount of time, but it gives homeowners confidence before construction begins. Wayne, his lead estimator, was an incredible guide throughout this process. His expertise, patience, and ability to help us make informed decisions saved us countless hours and gave us tremendous confidence along the way. Throughout our project, if we exceeded budget, it was because we chose to make upgrades, not because of unexpected surprises.

Richard has an exceptional sense of fairness. If something differed from what had been communicated, he owned it.

I learned an important lesson during the design process. Initially, I spent far too much time trying to source products on my own. Eventually I began relying on Richard's trusted vendors, and I wish I had done that from day one. Whether it was stone, plumbing fixtures, hardwood flooring, tile, custom metal work, or countless other finishes, his team already knew the very best people for the job.

Once construction began, Blake became our project manager, and I honestly cannot say enough about him. Calm, patient, intelligent, organized, and always solution-oriented, Blake quickly became someone I completely trusted.

Every six to eight weeks we would travel to Palmetto Bluff and spend an entire day at the house meeting with subcontractors, reviewing progress, discussing upcoming decisions, and making adjustments where necessary. Those visits were exhausting and some of my favorite parts of the project because I could see our vision coming to life, and Richard and his team were instrumental in helping us make the right decisions.

Construction is never perfect. Unexpected issues arise. Custom ideas evolve. Plans change, and owners can often change their minds. It is not an easy process to manage, and Richard's team is a pro at navigating this delicate balance. Whenever we encountered challenges, and there were a few, we addressed them directly and professionally with Richard. Every concern was handled quickly, fairly, and without defensiveness.

Richard's integrity is exceptional. He simply wants to do what is right, and that standard extends throughout his entire organization. The framers, electricians, painters, masons, plumbers, HVAC technicians, tile installers, AV professionals, landscapers, and every subcontractor we encountered understood the expectations Richard has established. There were occasional issues, but each subcontractor worked hard to make our vision a reality and took genuine pride in their work.

One aspect of the experience that we have not mentioned is what happens after you receive the keys. Frankly, this has been one of the most impressive parts of the entire process. Richard assigns a dedicated post-construction team to your home for the first year. During that time, they continue to manage an ongoing punch list, proactively addressing the small issues that naturally arise as a new home settles. We had some unexpected items that simply could not have been anticipated during construction and they have been handled quickly, professionally, and without hesitation.

The post-construction team has also met all of our expectations. I think our neighbors thought Natalee was the owner of our home because she was there so often the first several months after we moved in, checking and managing post-construction items. More importantly, she has helped us learn our home. She knew every system and every detail better than we did. At one point, even our dog managed to create an unexpected issue, and the team took care of it without missing a beat.

This is a Four Seasons level of client experience. We have been genuinely blown away by the attention to detail long after construction was complete. Richard understands that building a home doesn't end when the keys are handed over. In many ways, that is when the homeowner needs the most support.

If Richard has room in his schedule for your project, consider yourself fortunate. You are not paying more. You are receiving more value. That level of service and commitment is something I believe is very difficult to find anywhere else.

At the end of the day, it comes down to this. Richard is a phenomenal leader who has built a culture that reflects everything his brand represents. He became our trusted partner and this is what you can expect if you choose RBCH.

For Brannon and me, building what we now call WNDRLND was the realization of a lifelong dream. We worked for years to make this home possible, and having Richard Best Custom Homes as our partner made the experience every bit as rewarding as the finished product. It is our vacation at home.

There are many good builders in Palmetto Bluff, but in our opinion, there is only one elite builder. That is Richard Best Custom Homes.